Sales

Subscriptions (Recurring Contracts)

Manages recurring revenue - retainers, service contracts, SaaS subscriptions, memberships. Install the Subscriptions app from Apps menu (depends on Sales + Accounting).

Creating a Subscription

Go to Sales > Orders > Subscriptions → Create.

1. Customer - Select customer. Payment terms and price list applied.
2. Template - Optional pre-configured plan.
3. Start Date - When subscription begins.
4. End Date - Optional for fixed-term contracts. Leave blank for evergreen.
5. Recurring Period - Monthly, Quarterly, Semi-Annual, Annual, or Custom.
6. Subscription Lines - Products/services that recur. Copied to each new invoice.
7. Click Confirm to activate.

Subscription Lifecycle

• Draft - Being configured, not active.
• In Progress - Active. Invoices auto-generated each period.
• Paused - Temporarily suspended. No invoices generated.
• Cancelled - Ended before natural expiry.
• Expired - End date reached.

Auto-Invoicing

• At end of each period, Quickenerp: creates invoice, optionally emails customer, updates next invoice date.
• Managed by scheduled action "Sales: Subscription Auto-Invoice" (daily at 2:00 AM).
• Proration supported for mid-cycle changes (enable in settings).

Subscription Templates

Go to Sales > Configuration > Subscription Templates.

1. Name: "Basic Monthly", "Enterprise Annual".
2. Set recurring period and duration.
3. Add default subscription lines with products, quantities, prices.
4. Choose invoicing trigger: period start or period end.
5. Save. Use template to create new subscriptions pre-filled.

Customer Portal

Portal users can view active subscriptions, download invoices, and upgrade/downgrade plans depending on configuration.

Sales Analysis Report

Go to Sales > Reporting > Sales Analysis. This is a pivot view that supports drag-and-drop analysis.

Dimensions (Rows)

• Customer, Product, Product Category
• Sales Team, Salesperson
• Country, State
• Date (Order, Invoice, Delivery)

Measures (Values)

• Untaxed Amount, Total, Margin, Margin %
• Quantity Ordered, Quantity Delivered
• Number of Orders

Filters

• Date range (Today, This Month, This Quarter, This Year, Custom)
• Order Status (Quotation, Sale Order, Done, Cancelled)
• Sales Team, Salesperson, Customer

Graph View

Switch to graph: Bar, Line, Pie, Donut charts. Common: Revenue by Month (bar), Revenue by Category (pie), Sales Trend 12mo (line).

Cohort Analysis

Group customers by first order month, track repeat purchases over time. Measures customer retention and LTV.

Creating Invoices from Sales Orders

Invoicing Policies - Detailed

Manual Invoice Creation

1. Open sales order → click Invoice smart button → Create Invoice.
2. Choose: Ordered Quantities, Delivered Quantities, or Down Payment.
3. Click Create & View Invoice. Draft invoice opens in Accounting.
4. Review → click Confirm to post.
5. Send to customer via "Send & Print".

Down Payments

1. Click Create Invoice > Down Payment.
2. Choose: Fixed Amount (e.g. ) or Percentage (e.g. 50%).
3. Down payment invoice created. Deducted from final invoice total.

Credit Notes & Refunds

1. Open posted invoice → click Add Credit Note.
2. Choose: Partial Refund (select lines/amount) or Full Refund.
3. Select reason: Product Defect, Customer Return, Goodwill.
4. Check "Re-inventory Products" if returning to stock.
5. Click Create Credit Note → review → confirm to post.

Multi-Currency Invoicing

• Invoice uses same currency as sales order.
• Exchange rates locked at invoice creation time.
• Exchange gain/loss recorded on payment reconciliation.

Recent Improvements

• Bulk Invoice Creation - Select multiple orders → Actions → Create Invoices.
• Auto Email Invoices - Automatically email invoice when confirmed.
• Invoice Preview - See amounts before creating.